Welcome to the Official Katie Kadan Fan Club. I first want to say that I feel so blessed to have an amazing community of supporters, I would not be where I am today without your love and support. Thank you so much! 

I've created this fan club to give me a platform to create memorable experiences with each of you, which is difficult to do being on multiple social media platforms. In return for your membership, you'll get access to the best tickets, exclusive digital content in our members-only community, and a bunch of other great perks you won't find anywhere else. Your support will allow me to continue to make music and spread love. 

Thanks again for your love and support.

Blessings to you,

Katie Kadan

Terms of Service

Order Processing 

Orders for subscription services paid by credit card are processed immediately and cannot be cancelled or changed once they have been processed. Please ensure that the shipping address you provide during the signup procedure is accurate and complete before placing your fan club membership order. Your shipping address cannot be changed once your order has been processed.

Shipping 

Complimentary merchandise that may accompany a fan club membership will be shipped 1-2 weeks from the time of purchase where available. The typical delivery timeframe can be up to thirty (30) days from the time of purchase. If you have not received your delivery within sixty (60) days from the purchase date, please email info@katiekadan.com. If you have not received your delivery, you must contact us after sixty (60) days and before 120 days from the purchase date or we will not be obligated to re-ship the merchandise. Subscribers with an international shipping address are responsible for any and all duties and taxes that may be incurred upon delivery. If you refuse to pay duties or taxes, your package will be returned to Katie Kadan, will not be re-shipped, and no refund will be given. 

Any complimentary merchandise which accompanies a fan club membership will be deemed delivered when the shipping company provides confirmation that the package has been successfully delivered to the shipping address you provided during the signup procedure. Katie Kadan is not responsible for non-receipt of membership welcome packages or complimentary merchandise that have been deemed delivered. Katie Kadan is also not responsible for non receipt of membership packages or complimentary merchandise if you did not properly submit your correct and complete shipping address during the signup procedure.

Refunds, Returns and Exchanges 

Fan club membership sales are final: there are no refunds, returns, exchanges or credits for memberships or subscriptions or associated membership welcome packages for any reason, including, but not limited to, the inability to purchase pre-sale tickets or inability to purchase preferred seats. Fan club memberships include only access to the fan club. Any physical merchandise that may accompany a fan club membership or other subscription is a gift, and no refunds or credits will be issued due to non-receipt of such physical merchandise, and such physical merchandise may not be returned or exchanged for any reason.

Undeliverable Packages 

If for any reason any membership welcome package or complimentary merchandise associated with the purchase of a subscription service is classified as undeliverable and returned to Katie Kadan, we will not issue a refund and will not re-ship. 

Ticket Sales for Concerts or other Events 

Katie Kadan makes no guarantee that such Presale Tickets and/or VIP Ticket Packages will be available to every member of the fan club. Any such available Presale Tickets and/or VIP Ticket Packages will be made available to members on a first-come, first-serve basis for select performances only, and Katie Kadan does not represent or warrant that such tickets will be available for every concert or event date, or for every member. There may be limits specified on the number of Presale Tickets and VIP Ticket Packages that may be purchased per membership. 

Resellers 

We reserve the right to reject or cancel an order from, or block access to, any user that we believe, in our discretion: (i) has shared or sold their ticket pre-sale access code; (ii) is acting in association with any ticket broker, reseller or scalper; (iii) has purchased more than one membership (reseller behavior); (iv) is utilizing automated means to process or place orders; or (v) whose order exceeds the stated limit. We reserve the right to cancel your account, without refund, for violating these policies. 

Official Fan Club Enamel Pin

All fan club members at the "Pink" tier will receive an exclusive Katie Kadan 2020 Fan Club Member enamel pin. New pins will be distributed to existing "Pink" tier members in January. 

Customer Service 

Should you have any questions regarding your order or anything else, please info@katiekadan.com. We endeavor to answer all inquiries within two (2) business days, but please allow longer.

Re-distribution 

Each fan club membership is to be used by a single user only, and you may not share or allow or permit anyone else to use your account. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or content from KatieKadan.com. We reserve the right to revoke a membership if a member is found distributing content from the members area.